Meridian Healthcare Transformation
Physicians spending 4+ hours daily on EHR documentation, leading to burnout and reduced patient time.
The Challenge
Meridian Healthcare's 15,000 clinicians were spending over 4 hours daily on EHR documentation, leading to a 40% burnout rate and reduced patient face time.
Physicians were spending more time documenting care than providing it, with over 4 hours daily devoted to EHR tasks.
The existing system was rigid and complex, requiring an average of 7 clicks to complete common tasks.
Burnout rates had reached 40% among physicians, with EHR frustration cited as the primary cause.
Patient satisfaction was declining due to reduced face time with physicians who were focused on screens rather than patients.
Training new staff on the EHR system required 40+ hours, creating significant onboarding challenges.
Before Transformation
Documentation Time
4+ hours daily
Physician Burnout
40% rate
Patient Face Time
9.2 min/patient
EHR Satisfaction
32% approval
Key Pain Points
- 18 separate screens with redundant information requests
- Manual verification processes creating delays
- Compliance requirements creating unnecessary friction
Results
Our adaptive system transformed Meridian Healthcare's clinical documentation experience, delivering measurable improvements across key metrics.
Documentation Time
4+ hours daily
2.3 hours daily
42% reduction
Physician Satisfaction
32% approval
96% approval
200% increase
Patient Face Time
9.2 min/patient
11.8 min/patient
22% increase
Burnout Rate
40% of physicians
15% of physicians
62.5% reduction
Training Time
40+ hours
12 hours
70% reduction
Documentation Quality
68% compliance
94% compliance
38% improvement
Key Outcomes
Reduced physician burnout from 40% to 15%
Increased patient satisfaction by 28%
Improved clinical documentation quality by 35%
Reduced training time for new staff by 70%
Decreased documentation errors by 42%
Gallery
Visual documentation of the transformation process, from initial friction mapping through implementation.
Before: Complex EHR Interface
The original interface required 7+ clicks for common tasks and presented clinicians with overwhelming information density.
Testimonials
Hear directly from the people who experienced the transformation.
For the first time, technology actually helps rather than hinders our patient care. The adaptive system has transformed how our clinicians work, reducing documentation time by 42% and allowing us to focus on what matters most—our patients.
Dr. Sarah Chen
Chief Medical Officer, Meridian Healthcare
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